Support

Common questions

How do I restore my purchases?

Open Settings, then Plans, and tap Restore purchases. Use the same Apple or Google account you bought with. If it does not work, email us with the store account email and the purchase date.

How do I cancel my subscription?

Cancel in your store, not in the app. On iPhone, open Settings, tap your name, then Subscriptions. On Android, open Google Play, then Payments and subscriptions. Cancel at least 24 hours before the period ends. Deleting the app does not cancel it.

How do I delete my data?

Open Settings, then Privacy. You can delete a single rehearsal, reset your progress, or delete my account. Deleting your account removes it and the data stored with it, including your email address. You can also download your data from the same screen. For anything else, write to privacy@polanyiworks.com.

What sign-in options are there?

You can sign in with Apple, with Google, or with an email address. For email, we send a six-digit code. You do not need a password. You only need to sign in to store your own content, such as rehearsals. Signing in keeps your purchases and progress on all your phones.

How do I report a reply?

If a character's reply is wrong, unfair or upsetting, tell us. Use the report option on the reply where your version of the app shows it. You can always email us instead. Say which case it was, roughly when, and what the reply said. We read every report to improve the characters.